Our Commitment to Your Privacy

Your privacy is important to us. Yoho Chalets is committed to maintaining the confidentiality, security and accuracy of the personal information we collect, use and disclose by this Policy and applicable legislation, including the provincial Personal Information Protection Act (PIPA) and federal Personal Information Protection and Electronic Documents Act (PIPEDA) and the Canadian Anti-Spam Law (CASL). Yoho Chalets will not disclose your personal information for purposes other than those for which it was collected, except with your consent or as required or permitted by law. Yoho Chalets will never release, sell, or rent any personal information you provide to us to any entities, individuals or other third parties for external marketing purposes.

What Information Do We Collect?

When you visit our website, we may collect certain types of information from you, including:

• Personal information: This includes your name, email address, telephone number, and any other information you voluntarily provide to us.
• Non-personal information: We may collect non-personal data such as your IP address, browser type, operating system, and the pages you visit on our website.

How Do We Use Your Personal Information?

We may use the information we collect from you for the following purposes:

• To personalize your experience on our website
• To provide customer support and respond to your inquiries
• To send you marketing communications, such as newsletters and promotional materials, with your consent
• To improve our website and services

How Is Your Personal Information Collected?

There are two ways Personal Information can be submitted to us. The first is through direct submission or what we call ‘Manual Submission,’ and the second is by way of ‘Automatic Submission’ triggered by any interaction with the Site through a computer, mobile device, or tablet.

Manual submission

Personal Information can be submitted to us directly when you communicate with us offline (in person or by telephone), via email or the Site (by entering data or uploading files) or when you authorize Yoho Chalets to access, retrieve and/or import Personal Information from another user or third party on your behalf. Additionally, if you become a Yoho Chalets customer, you must register by submitting your personal information via the Services, email, or offline. This could include name, email address, mailing address, telephone number(s) and other contact and billing information.

Automatic submission

Whenever your computer, mobile device, or tablet visits, logs in, or interacts with the Site, we gather data from your device, and your device’s operating software transmits a ‘request’ to us. That request includes non-personal information necessary to identify and route the information your device is requesting. This communication is necessary for all websites and Internet services.

We also use cookies (sometimes referred to as “web beacons” or “server logs”). Cookies are electronic files that web browsers place on a computer’s hard drive that tell us whether customers or visitors have been to the Site previously. They often include an anonymous unique identifier. For more information about cookies and how to disable cookies, visit www.allaboutcookies.org

Data collected using cookies can include:

• Date and time a ‘request’ is transmitted through the Site
• The model of the device making the request
• The type and version of the operating software running on the device
• The web browser used on the device and making the request IP address
• Geographic location
• Time zone
• Search terms used
• URLs visited
• Information about some of the cookies that are installed on your computer, mobile device, or tablet Internet service provider
• Previous activity on the Site

Additionally, we use Google Analytics to track and analyze page usage behaviour to improve performance in using the Services and the Site. We use this to track only what page you are clicking on and do not use it to track any Personal Information.

Find out how Google uses your Personal Information. You may opt out of Google’s use of cookies or device identifiers by visiting Google’s settings or other third-party vendors’ cookies by visiting the Network Advertising Initiative Opt Out of Interest-Based Advertising page or controlling the use of device identifiers by using your device’s settings.

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device when you visit a website. They enable us to remember your preferences and make it more convenient for you to use our site.

Third-Party Links

Our website may contain links to third-party websites, including social media platforms. We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies before providing any personal information.

Data Security

We take data security seriously and have implemented measures to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your data. Using our website, you acknowledge and accept the inherent risks of transmitting information over the Internet.

Changes to Our Privacy Policy

We reserve the right to update this privacy policy at any time. We encourage you to review this policy periodically for any updates or changes. Your continued use of our website indicates your acceptance of any modifications to this policy.

Contact Us

If you have any questions or concerns regarding this privacy policy, please get in touch with us at info@yohochalets.com. We will be happy to assist you. Thank you for choosing Yoho Chalets!